Legal

Privacy Policy

Last updated 14 November 2026

This policy explains what information Plan3DHome collects when you use Plan3DHome and this website, and how we use it.

1. What we collect

Account details: your name and email address from your sign-in provider (for example Google).

Project content: the floor plans you upload and the outputs we create from them.

Billing details: handled by our payment providers; we do not store full card numbers.

Usage data: basic technical logs needed to run, secure and improve the service.

2. How we use it

To provide the service, process your plans, send service messages, handle billing and support, keep the service secure, and meet legal obligations. We do not sell your personal information.

3. AI processing

To read plans and create images and films, parts of your content are sent to AI providers that process it on our behalf under their business terms. We only send what is needed for the task you request.

4. Who can see your projects

Your projects are visible only to you and the people you invite to your studio. Each studio's data is kept separate.

5. Cookies

This website uses only the browser storage needed to remember choices such as your preferred currency. If we add analytics, we will update this policy.

6. Keeping and deleting data

We keep your data while your account is active. When you close your account we delete your content within a reasonable period, unless we must keep certain records by law (for example invoices).

7. Your rights

You can ask to see, correct, export or delete your personal information. Contact us through the contact page and we will respond within a reasonable time.

8. International transfers

Our service providers may process data in other countries. Where they do, we rely on their contractual safeguards.

9. Changes

We may update this policy and will change the date above when we do. Significant changes will be notified in the app.