Legal
Privacy Policy
Last updated 14 November 2026
This policy explains what information Plan3DHome collects when you use Plan3DHome and this website, and how we use it.
1. What we collect
Account details: your name and email address from your sign-in provider (for example Google).
Project content: the floor plans you upload and the outputs we create from them.
Billing details: handled by our payment providers; we do not store full card numbers.
Usage data: basic technical logs needed to run, secure and improve the service.
2. How we use it
To provide the service, process your plans, send service messages, handle billing and support, keep the service secure, and meet legal obligations. We do not sell your personal information.
3. AI processing
To read plans and create images and films, parts of your content are sent to AI providers that process it on our behalf under their business terms. We only send what is needed for the task you request.
4. Who can see your projects
Your projects are visible only to you and the people you invite to your studio. Each studio's data is kept separate.
5. Cookies
This website uses only the browser storage needed to remember choices such as your preferred currency. If we add analytics, we will update this policy.
6. Keeping and deleting data
We keep your data while your account is active. When you close your account we delete your content within a reasonable period, unless we must keep certain records by law (for example invoices).
7. Your rights
You can ask to see, correct, export or delete your personal information. Contact us through the contact page and we will respond within a reasonable time.
8. International transfers
Our service providers may process data in other countries. Where they do, we rely on their contractual safeguards.
9. Changes
We may update this policy and will change the date above when we do. Significant changes will be notified in the app.