Legal
Refund Policy
Last updated 14 November 2026
We want you to be happy with Plan3DHome. That's why your first project is free — so you can try it on a real plan before you pay.
1. Subscriptions
You can cancel at any time from your account. Your plan stays active until the end of the period you paid for, and you will not be charged again.
2. First payment
If you are not satisfied, you can ask for a full refund within 7 days of your first subscription payment, provided you have used no more than one project and no AI cinematic films in that period.
3. Renewals
Renewal payments are not refunded, but you can cancel before the next renewal date at any time.
4. AI films and add-ons
AI cinematic films and project packs are used immediately and are not refundable once generated. If a film fails because of a fault on our side, we will re-run it or refund it.
5. How to ask
Request a refund through the contact page with the email address on your account. Approved refunds are returned to your original payment method; banks may take 5–10 working days to show them.